Frequently Asked Questions

What if I need help measuring my space?

Need help addressing your current design needs? Schedule an in home consultation! Get help working through your existing dimensions, color and style choices. Ginny Bins offer this for busy clients that don't want to fuss with the design process but know they want a custom piece of furniture.

How do I place an order?

Go to the shop tab and select the correct sized crate for your pet. Answer the design questions and place your order! If you are looking for a custom piece, please indicate those details at the bottom of the order form under additional details.

How long is the turnaround time to receive my order?

With current demand, our current turnaround time is 4-6 weeks.  You’ll receive a call about your estimated delivery date as well as pictures once production starts. If you selected shipping please allow an extra 3-6 days to your delivery.

Do you provide Shipping/Delivery?

Your Ginnybin can now be delivered nationwide!! Shipping rates will apply. We will deliver your GinnyBin within a 30 mile radius of Purcellville, Virginia. Alternatively, you are welcome to pick up your new GinnyBin at our build site in Purcellville.

Every GinnyBins is handmade and will be shipped as a fully finished product.  Shipping fees are $495 for Singles and $595 for Doubles within the United States (excluding Hawaii and Alaska) for our standard sizes.  That rate is per kennel or per piece that is being shipped. All custom pieces will require a quote for shipping, as they often do not qualify for the standard shipping rates.  Standard shipping will be delivered to your residence, not unpacked and brought into your home. 

What is the crate made of?

Our crate bases and frames are currently made out of natural pine. We use Steel Balusters which are  100% Corrosion, Proof Powder-Coated Galvanized Steel which are 3x Stronger Than Aluminum. Flooring consists of water resistant laminate flooring.

What kind of finishes do you use?

We use an oil-based stain with a water-based polyurethane finish to help your Ginny Bin last a long time. Latex paint can be added for an additional charge.

What if my dog chews up the crate?

We cannot be liable for chewed up crates. In our experience we have yet to see a dog chew up a Ginny Bin so bad that we cannot provide replacement parts for it. Most pieces are available for purchase if you need to replace them.
*We suggest spraying your kennel with a no chew dog spray such as bitter apple to help prevent your pups from chewing the wood.*

Do you provide a warranty?

Warranty: We provide a 7 day build/manufacturing warranty on all structural components. Anything after that window will be based on time and materials at a $50 per hour rate with a minimum of one hour. This warranty excludes moving, pet or cosmetic damage from the time it leaves my shop. Stain/Color choices can be provided.

What is your Cancellation Policy?

Cancellation Policy. GinnyBins requires 30 days cancellation notice prior to your scheduled production date outlined on your invoice at time of order. Otherwise you forfeit your 50% deposit made at time of order upon cancellation. GinnyBins purchases the materials required to start your order in advance of your production start date to ensure timely delivery. Based on the number of orders in queue, 30 days notice to cancel your order will be required to ensure materials for your order are not purchased in advance.